Privacy policy

Privacy Policy
Last updated: 5 July 2025

AJMS Medals operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AJMS Medals is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.

  • Communications with us including information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfil orders, remember preferences, send account notifications, handle returns and exchanges, facilitate reviews, and create a customised shopping experience including product recommendations.

  • Marketing and advertising. To send marketing communications by email, text, or post, and to show you online advertisements on the Services or other websites, including based on your previous activity.

  • Security and fraud prevention. To authenticate accounts, provide secure payments, detect and investigate fraud or malicious activity, and protect public safety.

  • Communicating with you. To provide customer support and maintain our business relationship.

  • Legal reasons. To comply with applicable laws, respond to legal process, investigate legal matters, and enforce terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

  • To Shopify, vendors, and third-party service providers who perform services on our behalf (e.g., payment processing, IT, data analytics, shipping).

  • To business and marketing partners for advertising and marketing services, including personalised ads based on your activity across merchants and websites. You may have rights to opt out of these uses (see below).

  • When you consent or direct us to share information, such as for shipping or social media integrations.

  • With affiliates or within our corporate group.

  • In connection with business transactions such as mergers, or to comply with legal obligations and enforce our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services. Information you submit will be shared with Shopify and third parties, possibly in countries outside your residence, to provide and improve the Services. Shopify is responsible for their processing of your data, including your rights related to such processing. Learn more about Shopify’s practices and your rights at Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may link to third-party websites or platforms not controlled by us. We are not responsible for their privacy practices or content. Please review their privacy policies before providing information.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us personal data, please contact us to request deletion.

Security and Retention of Your Information

No security system is perfect. We cannot guarantee complete security of your information, especially during transmission. Retention periods depend on business needs, legal requirements, and dispute resolution.

Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

  • Accessing your personal data

  • Requesting deletion or correction

  • Data portability

  • Opting out of sale or sharing for targeted advertising

  • Managing communication preferences

If you live in the UK or EEA, you may also have rights to restrict or object to processing and withdraw consent. Requests can be made via the contact details below. We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our data processing, please contact us. You may also file a complaint with your local data protection authority. For EEA residents, a list of authorities is available here.

International Transfers

Your data may be transferred, stored, or processed outside your country. When transferring personal data out of the EEA or UK, we use recognised safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with the updated date.

Contact

For questions or to exercise your rights, please contact us at:
Email: ajms.medals@outlook.com

We are the data controller for your personal information under applicable data protection laws.